Shipping policy
Shipping & Tracking
Orders are typically processed within 1-2 business days. During peak seasonal periods, processing may take up to 3 business days.
Some larger products, including snow blowers, sweeper collectors, and other oversized items, may require additional handling and longer delivery times. Where applicable, extended lead times will be displayed on the product page before purchase.
Orders are shipped via FedEx, DHL, UPS, USPS, or other trusted transportation partners, depending on the destination, package size, and shipping method. Oversized or palletized shipments may be delivered through LTL freight carriers.
Estimated delivery times typically range from 2-10 business days after shipment. Delivery times are estimates only and may vary due to carrier delays, weather conditions, seasonal demand, inventory availability, or other circumstances beyond our control.
To maintain product availability and improve delivery times, certain orders may be fulfilled through our warehouse and distribution network.
Tracking information will be sent to the email address provided at checkout once your order has shipped.
Free Shipping
We are pleased to offer free shipping on all orders within the contiguous United States (lower 48 states).
Additional shipping charges may apply for certain destinations, remote delivery locations, oversized freight shipments, or international orders. Any applicable shipping charges will be clearly displayed at checkout before the order is completed.
Shipping Delays
While Iron Baltic US Inc. strives to meet all estimated delivery times, we are not responsible for delays caused by shipping carriers, weather conditions, customs procedures, inventory shortages, labor disruptions, or other circumstances beyond our reasonable control.
Lost or Damaged Shipments
If your shipment arrives damaged or if you believe your package has been lost in transit, please contact Iron Baltic US Inc. as soon as possible.
Claims may require photographs of the product, packaging, and shipping label. Iron Baltic US Inc. will work with the shipping carrier to investigate the claim and, where appropriate, provide a replacement, repair, refund, or other suitable resolution.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Additional shipping charges may apply if an order must be re-routed, re-shipped, or returned due to an incorrect or incomplete shipping address provided by the customer.
Contact Information
Iron Baltic US Inc.
Email: us@ironbaltic.com
Phone: 1-800-917-1505
For questions regarding shipping, tracking information, delivery issues, or freight shipments, please contact our customer support team.