Refund policy
At Iron Baltic US Inc., customer satisfaction is important to us. If you need to return a product, please review the policy below.
Returns
We accept returns within 14 calendar days of delivery. Products returned after this period are generally not eligible for a refund unless otherwise required by applicable law or approved by Iron Baltic US Inc.
To be eligible for a return, the product must:
- Be unused and uninstalled.
- Be in the same condition that you received it.
- Be returned in its original packaging, including all hardware, manuals, and accessories.
- Be accompanied by proof of purchase, such as the order number or receipt.
All returns require prior authorization from Iron Baltic US Inc. before the product is shipped back.
Products that have been installed, modified, damaged during installation, or show signs of use are not eligible for return unless defective or otherwise approved in writing by Iron Baltic US Inc.
Items Not Eligible for Return
The following items are not eligible for return unless they arrive damaged, defective, or were shipped incorrectly:
- Custom-made or special-order products.
- Clearance or final-sale items.
- Electrical products that have been installed or used.
- Gift cards.
Partial Refunds
Partial refunds may be granted for:
- Products showing signs of use or installation.
- Products returned with damaged packaging or missing parts not due to our error.
- Products not returned in their original condition.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to the original payment method within 5-10 business days. Processing times may vary depending on your bank, credit card provider, or payment processor.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still need assistance, please contact us at us@ironbaltic.com.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was shipped.
- The product arrived damaged or defective.
- The return is the result of an error by Iron Baltic US Inc.
Original shipping charges are non-refundable unless the return is due to our error or a confirmed product defect.
All returns must be shipped prepaid. Freight collect (COD), unpaid, or unauthorized return shipments will not be accepted.
For returns valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items shipped without tracking.
Customers are responsible for ensuring that returned products are adequately packaged to prevent damage during transit.
Restocking Fee
Approved returns may be subject to a restocking fee of up to 15% when the returned product requires inspection, repackaging, cleaning, replacement of missing components, or additional administrative processing.
Any applicable restocking fee will be communicated before the refund is processed.
Restocking fees do not apply to returns resulting from a confirmed product defect, shipping damage, or an error by Iron Baltic US Inc.
Damaged, Defective, or Incorrect Products
Please inspect your shipment immediately upon delivery.
If your order arrives damaged, defective, incomplete, or incorrect, notify Iron Baltic US Inc. within 5 business days of delivery and include photographs of:
- The shipping box.
- The shipping label.
- The damaged, defective, incomplete, or incorrect product.
Please retain all original packaging until the claim has been reviewed by Iron Baltic US Inc. or the shipping carrier.
After reviewing the claim, Iron Baltic US Inc. may, as permitted by applicable law:
- Provide replacement parts.
- Repair the product.
- Replace the product.
- Exchange the product for an equivalent item.
- Issue a full or partial refund.
Approved claims involving shipping damage, product defects, or shipping errors may qualify for reimbursement of reasonable return shipping costs.
Products should not be used, modified, repaired, or altered after a defect is discovered, except as instructed by Iron Baltic US Inc., because doing so may affect the available remedy or warranty coverage.
Incorrect Vehicle Fitment
Customers are responsible for verifying product compatibility with their vehicle before placing an order.
Returns resulting from incorrect vehicle selection, vehicle modifications, failure to review compatibility information, or compatibility assumptions may be subject to return shipping charges and applicable restocking fees.
Refused, Unclaimed, or Undeliverable Shipments
If a shipment is refused, unclaimed, or returned because of an incorrect or incomplete shipping address provided by the customer, Iron Baltic US Inc. may deduct outbound shipping charges, return shipping charges, and any applicable restocking fee from the refund, to the extent permitted by applicable law.
This deduction does not apply when the shipment is refused because of documented shipping damage or an error by Iron Baltic US Inc.
Warranty Claims
Warranty claims are handled separately under the Iron Baltic US Inc. Warranty Policy and are not subject to the standard return period described in this policy.
Products covered under warranty may be repaired, replaced, or otherwise resolved in accordance with the applicable Warranty Policy and applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Iron Baltic US Inc. is not responsible for labor costs, installation costs, removal costs, loss of use, vehicle downtime, towing expenses, rental vehicle costs, or indirect, incidental, consequential, special, or punitive damages arising from the purchase, installation, use, removal, replacement, or inability to use a product. This section does not limit liability or consumer rights that cannot lawfully be excluded or limited.
Return Authorization
Before returning any product, please contact Iron Baltic US Inc. to obtain return authorization and return instructions.
Iron Baltic US Inc.
Email: us@ironbaltic.com
Phone: 1-800-917-1505
Returns shipped without prior authorization may be refused or returned to the sender at the customer's expense.